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Jobs / Case Manager in Australia
4 days ago
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Allianz·4 days ago
4 days ago

Medical Case Manager

Brisbane, AustraliaFull-timeMid · 5-10 years

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About this role

We are looking for a Medical Case Manager to coordinate medical assistance cases from first contact through resolution. You will handle inbound and outbound communications, support customers during medical events while travelling or requiring assistance, and liaise with healthcare providers, hospitals, travel partners, and internal stakeholders in a 24/7 rotating shift environment.

Skills

  • customer service
  • case management
  • medical assistance
  • written communication
  • verbal communication
  • data accuracy
  • attention to detail
  • problem solving
  • prioritisation
  • multitasking
  • medical triage
  • stakeholder liaison
  • record keeping
  • escalation handling
  • regulatory compliance
  • decision making
  • healthcare coordination
  • system navigation
  • team collaboration
  • customer experience
H1B sponsor likely
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