Member Contact Operations Analyst (20-Month Contract)

As a Member Contact Operations Analyst, you will play a key role in enabling the development of optimized business results through data-driven insights. You will define and translate business needs into actionable requirements, develop operational reports using real-time and historical data, and collaborate with stakeholders to deliver solutions that enhance member experience. We’re looking for a detail-oriented, analytical thinker who thrives in a fast-paced environment and is passionate about leveraging technology to improve processes.