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We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We're looking for a customer-focused Member Services Coordinator to join our Accor Vacation Club team. If you're passionate about delivering outstanding service, building relationships, resolving complex enquiries, and helping customers get the most from their membership, this could be the perfect next step in your career.
As a Member Services Coordinator, you'll play a key role in supporting our members throughout their ownership journey. You'll provide expert guidance, resolve enquiries and complaints, and ensure every interaction reflects our commitment to exceptional customer experiences.
Key responsibilities include:
Managing member enquiries through phone, email, and written correspondence
Conducting outbound calls to educate and engage members, helping them maximize their vacation ownership benefits
Taking ownership of member concerns and complaints, delivering positive and timely resolutions
Assisting members with holiday bookings and membership-related requests
Facilitating member onboarding and education programs
Supporting member events, workshops, and engagement initiatives
Maintaining accurate member records and administrative documentation
Collaborating with internal teams across Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless member experiences.
We're looking for someone who genuinely enjoys helping people and takes pride in delivering service excellence.
To be successful in this role, you'll have:
At least 2 years' experience in customer service, member services, contact centre, hospitality, reservations, or a related customer-facing environment
Proven experience handling customer complaints and difficult conversations with professionalism and empathy
Experience working to individual and team KPIs in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving, organization, and multitasking abilities
Intermediate Microsoft Office skills, including Outlook, Word, and Excel
Exceptional attention to detail and a commitment to providing accurate information
A positive, team-oriented mindset with a passion for delivering memorable customer experiences.
At Travel + Leisure Co., you'll be part of a global company that values hospitality, accountability, respect, engagement, and teamwork. We invest in our people, celebrate success, and provide opportunities to develop your career while helping create unforgettable vacation experiences for our members.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
