Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.
Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.
Job Description
- Ensure all calls received are answered in a timely and professional manner.
- Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
- Process bookings & cancellations for NDLS Customers
- Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
- Ensure a full understanding of SOP’s and Scripts
- Ensure all agreed operational procedures & scripts are strictly complied with.
- Manage confidential information securely and in line with Records Management and Data Protection Policies
- Lead by example and demonstrate SGS values.
- Maintain and ensure good employee relations.
- Complete daily administration
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
- Present a professional image of the company through personal grooming and presentation
- At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
- Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy
Qualifications
Leaving certificate or equivelent
Additional Information
- Computer literate
- Excellent communication skills – both verbal and written
- Ability to multitask and work under pressure
- Effective interpersonal skills at all levels
- Ability to demonstrate accuracy and attention to detail
- Ability to work under own initiative and as part of a team.
- Expected Behaviours
- Integrity, flexibility, working under own initiative
- Professionalism; with the client, contractors and colleagues at all times
- Compliance with SGS policies and procedures
- Team player
