Company Description
Who is HelloKindred?
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.
Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.
Job Description
Anticipated Contract End Date/Length: 5 months
Work Set Up: Hybrid (80% office / 20% remote)
Our client in the Information Technology and Services industry is looking for a Network Engineer - Proxies to support the day-to-day management and maintenance of enterprise proxy infrastructure within a Network Operations Centre. The role will provide Level 2/3 network incident diagnostics and resolution, network change and request implementation, server maintenance, patch management, web access administration, troubleshooting, operational support, and stakeholder coordination.
What you will do:
- Manage and maintain 28 proxy servers, including 10 non-business, 3 business, 14 conferencing and messaging, 1 test environment, and 2 PAC file servers.
- Implement configuration changes and perform monthly patching across all 28 servers.
- Diagnose and resolve approximately 30–40 network incidents per week at Level 2/3.
- Process approximately 20–30 web access requests per week and provide timely operational support.
- Support new project implementations, including SAS applications and related infrastructure requirements.
- Implement network changes and requests in line with operational and change management processes.
- Troubleshoot proxy infrastructure, network, server, and web access issues.
- Support additional ad hoc requirements, including server implementations and infrastructure changes.
- Coordinate with stakeholders and other Network Operations Centre team members to resolve incidents and deliver operational activities.
- Perform RUN activities as an integral part of the Network Operations Centre.
- Strengthen technical capabilities through professional training, certifications, and practical experience.
- Maintain adherence to applicable ITIL processes, operational standards, and security requirements.
Qualifications
- Hold active UK SC Clearance with at least 3 months remaining to allow sufficient time for interview, offer, and clearance transfer.
- Hold sole UK National status as a mandatory requirement for the role.
- Possess valid networking technical certifications demonstrating proficiency in enterprise network support.
- Demonstrate experience supporting enterprise networks in an operational environment.
- Demonstrate experience supporting firewalls including Palo Alto, Check Point, Cisco Firepower, Cisco ASA, and AnyConnect Remote Access.
- Demonstrate experience troubleshooting routing issues involving BGP, OSPF, and EIGRP.
- Possess good working knowledge of ITIL processes.
- Demonstrate experience in network incident management, change implementation, patch management, and operational support.
- Demonstrate strong troubleshooting and stakeholder coordination skills.
- Demonstrate the ability to work effectively within a Network Operations Centre and collaborative technical environment.
- Hold MOD clearance where available, as this is preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.
We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.
HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
