NETWORK (INTERNATIONAL) EXECUTIVE
About this role
JOB PURPOSE
The Network (International) Executive manages and optimizes international shipment lanes and partner network, ensuring cross-border parcel flows are efficient, compliant, and cost-effective. The role oversees coordination with international carriers, customs processes, and inbound/outbound network performance.
KEY RESPONSIBILITIES
Manage day-to-day operations of international shipment lanes, including coordination with overseas partners, freight forwarders, and customs agents.
Monitor international network performance (transit time, clearance time, on-time delivery) and resolve bottlenecks across cross-border routes.
Support customs clearance processes by ensuring documentation, HS codes, and regulatory requirements (e.g., LARTAS, import/export permits) are met.
Coordinate with international partners/agents on rate negotiation, capacity planning, and service level agreements.
Track and report international lane KPIs, cost performance, and volume trends to the Head of Operations Programs.
Work closely with Network (Domestic), Customer Operations, and Ground Operations to ensure seamless end-to-end international delivery.
Investigate and resolve international shipment exceptions, customs holds, and partner-related service issues.
Support new international lane launches, including route planning, partner onboarding, and operational readiness.
REQUIREMENTS & QUALIFICATIONS
Diploma or Bachelor's Degree in Logistics, Supply Chain, International Trade, or related field.
Minimum 2–3 years of experience in international logistics, freight forwarding, customs/trade compliance, or cross-border courier operations.
Working knowledge of customs clearance procedures, import/export regulations, and international trade documentation.
Strong data analysis skills using Excel; experience with logistics/TMS systems is an advantage.
Good command of written and spoken English; additional regional language skills are a plus.
Willingness to coordinate across time zones with international partners.
KEY COMPETENCIES
Strong negotiation and partner management skills.
Process-oriented with strong regulatory/compliance awareness.
Analytical and proactive in identifying network risks and inefficiencies.
Effective cross-border and cross-cultural communication.
Ability to manage multiple priorities in a fast-paced environment.