Night Shift Travel Support Agent – Swedish Language
About this role
Who are we?
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.
We are now looking for a Travel Support Agent within EU to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.
Let’s connect and discuss how you can make a difference on our team!
Apply to DIB if you have:
Excellent knowledge of Amadeus GDS, with at least 2 years of experience
Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a big plus
A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
Bonus points if you have experience working with Zendesk and LinkOnline
What you’ll do:
Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
Provide empathetic, professional support via phone, email, and chat
Ensure every interaction reflects our values of speed, care, and efficiency
Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
Cover night shifts - 10pm to 6am
Stay updated on airline policies, travel regulations, and system changes
What’s awesome about working at DIB?
Be part of a fast-growing, modern travel company where your voice matters.
Fully remote working model
Training, learning, and development opportunities – we invest in your growth.
A supportive, ambitious, and international team.
Send us your CV in English and become part of a passionate team reshaping the future of travel! At DIB, every support ticket is an opportunity to turn a problem into a positive memory.