Office Support Clerk Senior - Friend of the Court

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

• Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.

• Have had at least two (2) years of full-time clerical work experience.

• Pass the total examination, including the employment medical, established for this classification.

• Successfully complete the six month probationary period.

ADDITIONAL DESIRABLE QUALIFICATIONS

• Thorough ability to communicate in a clear, polite, and courteous manner.

• Coursework, training, and/or experience in office support methods and technology.

• Considerable knowledge of grammar, spelling, punctuation, and arithmetic.

• Considerable ability to follow oral and written instructions.

• Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.

• Considerable ability to make routine decisions in accordance with departmental policies and procedures.

• Considerable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assists the public in filling out forms, questionnaires, and applications. Gives information parties while ensuring no confidential information is provided.

• Provides in-depth information about the programs and services available through the department, referring as needed to updated reference documents and fee listings.

• Responds to various public inquiries and complaints by phone and in person, using knowledge of the child support program and computer system to research and retrieve information. Confers with co-workers as needed to provide complete responses.

• Performs document production. Composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer or record sources.

• Initiates and completes documents for formal approval, according to department procedures. Exercises judgement to determine if requesting individuals are authorized to receive certain types of information.

• Inputs text, data, and codes into Friend of the Court database using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required. Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.

• Performs genetic testing and is required to be familiar with the State of Michigan’s genetic testing policy and procedure.

• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.

• Addresses various forms, envelopes, packages, etc., using a personal computer and printer.

• Files various reports, documents, correspondence, etc., following standardized office procedures.

• Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.

• Utilizes current Countywide and/or department specific software to complete assignments.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to communicate to accurately convey information, using tact and diplomacy.

WORKING CONDITIONS

• Work is performed in a typical office environment.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.