Sign up free to see how well your resume matches this role.
About the Role:
We're looking for an Operation Escalation Manager to join our team and play a critical role in managing customer incidents, coordinating internal and external stakeholders, and driving issues through to resolution.
What You'll Do
What We're Looking For
✔ 2+ years of experience in Telecoms, Customer Support, Service Operations, or a similar environment
✔ Experience working with Trouble Ticketing and CRM systems
✔ Strong communication, coordination, and problem-solving skills
✔ Understanding of telecom technologies including IP, Ethernet, Voice, SD-WAN, VPN, Internet, or related services
✔ Ability to perform effectively in a fast-paced, customer-focused environment
Nice to Have
Working Pattern
• Shift rotation between 08:00 and 20:00 EET/EEST (08:00 - 17:00 /09:00 - 18:00 /10:00 - 19:00 /11:00 - 20:00)
• Hybrid/Remote working arrangement based in Sofia
Why GTT?:
Adaptive mindset: You will be encouraged to learn, grow and develop new skills as priorities evolve.
Collective impact: You will collaborate across teams and regions to deliver shared success.
Customer ownership: You will take accountability for outcomes and help build trusted relationships.
Join a global, supportive team where your work makes a real impact and your development is a priority.
Our Commitment: We are committed to creating an inclusive environment where everyone can thrive. We value diversity of thought, experience and background, and ensure fair and equitable opportunities for all.
#LI-Remote #LI-VP1
