About Blitz
Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.
Role Overview
As an Operations Product Support Executive, you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.
Key Responsibilities
● Provide end-to-end support for product and operational issues.
● Investigate, troubleshoot, and resolve customer and internal support tickets. ● Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
● Monitor operational dashboards and ensure SLA adherence.
● Collect customer feedback and recommend product improvements. ● Create and maintain SOPs, documentation, and incident reports.
● Analyze data using SQL, Excel, and Google Sheets.
● Identify opportunities for automation and process improvements.
● Design, build, and support AI-driven automation solutions to improve operational efficiency.
Required Skills & Qualifications
Education
● Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
● 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).
Technical Skills
● Strong knowledge of Microsoft Excel and Google Sheets.
● Basic to intermediate SQL.
● Knowledge of at least one programming language (Python, Java, JavaScript, etc.) is preferred.
● Basic understanding of APIs, JSON, databases, and system troubleshooting. Core Skills
● Strong analytical, logical, and problem-solving abilities.
● Excellent communication skills in English and Hindi.
● Presentation and documentation skills (PowerPoint/Google Slides). ● Leadership mindset with a strong sense of ownership.
● Ability to manage multiple priorities in a fast-paced environment.
● High attention to detail and willingness to learn.
Work Schedule
● Work from Office
● Rotational Roster (Day & Night Shifts)
● Must be comfortable working weekends and public holidays as per business requirements.
Why Join Blitz?
● Work closely with Product, Engineering, and Operations teams.
● Solve real-world problems impacting thousands of deliveries every day.
● Gain exposure to SQL, APIs, automation, analytics, and modern support systems.
● Fast learning, ownership, and career growth in a high-impact startup environment.
