About Atica:
Atica is a technology company specialising in sales & revenue management for hotels (Hilton, Marriott, Choice, and Wyndham, etc.) www.aticastays.com
Work mode : Work from office
Joining : Immediate
Location : Pune, Maharashtra
Timings : 7 PM to 5 AM IST - [5 Days Working]
Key Responsibilities:
- Task Execution: Complete assigned tasks such as data entry, RFP answering, report generation, and process execution with a high degree of accuracy
- Support Functions: Assist Specialists and Managers with larger projects by performing specific tasks or gathering necessary information
- Process Adherence: Follow established Standard Operating Procedures (SOPs) to ensure consistency and reliability in operations
- Tool Usage: Utilize tools like CRM systems, reporting platforms (e.g., Metabase), and internal tools (e.g., Appsmith) to complete tasks efficiently
- Continuous Learning: Stay updated with new processes, tools, and best practices to improve performance and efficiency
Example Tasks:
- Daily Data Entry: Input booking and revenue data into the relevant systems, ensuring accuracy and completeness. Answering RFPs, as per the sales team’s instructions
- Report Generation: Generate and distribute daily, weekly, or monthly reports to the Revenue and Sales teams, ensuring they have the information they need to make informed decisions
- CRM Updates: Regularly update customer information and interactions in the CRM system, ensuring that data is current and accurate
- Routine Audits: Conduct audits of data or processes to identify and correct any discrepancies or errors
- Meeting Support: Prepare materials for meetings, such as gathering data or creating presentation slides
KPIs:
- Task Accuracy: Low error rates in data entry and reporting
- Efficiency: Ability to complete tasks within set time frames
- Adaptability: Quick learning and adoption of new tools and processes
- Collaboration: Positive feedback from team members and departments on support provided
- Proactivity: Identification and reporting of potential issues or areas for improvement
Atica is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.
