Operations & BD Head
Delhi NCR, IndiaFull-timeMid · 2-5 years
About this role
We are looking for a highly analytical and execution-driven Operations & Business Development Head to scale our Virtual Office business. This is an operations-heavy leadership role focused on building structured processes, optimizing supply, and driving sustainable business growth.
We are specifically looking for candidates who have worked in process excellence, business operations, or growth roles within high-growth startups or product-led organizations.
Key Responsibilities:
Operations Excellence:
- Own and streamline end-to-end operational workflows
- Drive process optimization, automation, and efficiency improvements
- Build scalable SOPs and ensure strong SLA adherence
- Design and track performance dashboards, KPIs, and operational metrics
- Identify bottlenecks and implement data-driven solutions
- Work cross-functionally with Sales, Finance, Legal, and Support teams
- Improve turnaround times, customer experience, and operational reliability
Business Development & Supply Growth:
- Build and manage the supply ecosystem (partner spaces)
- Lead structured partner onboarding initiatives
- Develop strong relationships with key partners and drive revenue growth for them
- Identify and solve core supply-side problems impacting business expansion
- Optimize supply coverage and partner performance metrics
- Align supply strategy with demand trends and revenue targets
Ideal Candidate Profile:
- 2–5 years of experience in process excellence / business operations / growth roles in high-growth businesses
- Background in product-led or tech-driven organizations preferred
- Strong analytical mindset with excellent Excel / data skills
- Experience in building scalable systems and operational frameworks
- High ownership, structured thinking, and execution capability
- Comfortable operating in ambiguity and scaling businesses from 0→1 or 1→10