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A SNAPSHOT OF YOUR ROLE
Purpose of the Role:
The Operations Manager is responsible for the effective and efficient running of Sports Entertainment Network’s Manila based back-of-house office functions, providing support across multiple departments. This role provides operational leadership across human resources administration, staff engagement, payroll approvals, and attendance and leave management. The Operations Manager acts as the central point of coordination between SEN’s Australian and Manila teams, ensuring performance outcomes, consistent processes, compliance with company policy and employment obligations, and a well-run, supportive working environment. You will need to have an overall understanding of staff roles, daily tasks and expectations and be able to lean in and support if roles are not functioning well and manage change if required.
Key Responsibilities:
Key Result Area:
Objectives
Measure
Human Resources & People Operations
Approve and process timesheets;
Oversee staff attendance, leave balances, and rostering across all supported teams, liaising with team leaders on discrepancies or concerns;
Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required;
Assist with onboarding and offboarding where required;
Ensure staff engagement and retention is high;
Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member;
Lead, support, and develop staff across the Manila based function;
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