Operations Manager
About this role
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
Responsible for ensuring that business services are delivered efficiently, reliably, and in line with agreed service levels while driving continuous improvement across operational processes.
Responsibilities:
Ensure the consistent delivery of services according to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Monitor operational performance and service quality.
Oversee day-to-day service operations to maintain business continuity.
Manage service availability, capacity, and operational stability
Coordinate incident, request, problem, and change management processes.
Ensure operational procedures are documented, maintained, and followed.
Manage operational risks and drive issue resolution.
Lead, coach, and develop operational teams.
Requirements:
Degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
Proven experience in service operations, IT service management, or operational leadership within a customer-focused environment.
Strong knowledge of IT Service Management principles and frameworks, such as ITIL.
Demonstrated leadership, stakeholder management, and cross-functional collaboration skills.
Excellent analytical, communication, and problem-solving abilities, with experience managing operational performance through KPIs and SLAs.
What we offer?
Professional Growth in a Global Company
Individual Career Path
Knowledge Sharing Programs and Trainings
Mentor Support
Flexible Working Hours
Home Office
26 Paid Vacation Days
5 Wellness Fridays Vacation
Medical Care including Dental Care, Glasses, etc.
Referral Bonus
Food Vouchers
Multisport Card
Store Discounts
Team Buildings and Company Events
Lounge and Game Areas
Metro Station next to the Office
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For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.