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Jobs / Operations Consultant in Canada
21 hours agoBe an early applicant
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RC
Royal Bank of Canada·21 hours ago
21 hours agoBe an early applicant

Operations Specialist

MONTRÉAL, CanadaFull-timeMid · 2-5 years

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About this role

We are looking for a dedicated Operations Specialist to provide accurate information on credit card policies and procedures to internal service partners. You will handle client requests via phone and support partners in meeting service level agreements. Ideal for candidates with strong communication skills and a proactive approach to problem-solving.

Skills

  • credit card policy knowledge
  • customer service
  • problem resolution
  • call center operations
  • credit card processing
  • analytical skills
  • multi-tasking
  • troubleshooting
  • enhanced performance management
  • bilingualism (english and french)
  • rbc visa/mastercard systems
  • ccsa
  • ts2
  • ernex
  • sales platform
  • iris
  • originate
H1B sponsor likely
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