[What the role is]
Serves as an administrator and facilitator in the CDC’s outreach effort to engage the Constituency Offices, community partners, merchants, residents and other stakeholders.
[What you will be working on]
Merchant and Resident Engagement:
- Work closely with the Senior Manager to engage the Constituency Offices and community partners to engage, onboard and support merchants and hawkers
- Work with Senior Manager and CDC Ambassadors in engaging merchants and residents
- Gather human interest stories
Manage and supervise CDC Ambassadors:
- Assist the Senior Manager in managing the performance, professional development, welfare and morale of the CDC Ambassadors
Manage Enquiries/Feedback:
- Follow up and craft responses to address queries/feedback from residents, merchants and other stakeholders
- Coordinate/support outreach activities
- Follow up on technical/operational issues with stakeholders
- Gather feedback
Database Management and Reporting
- Maintain and update stakeholder and partner databases to ensure information is accurate, complete, and current
- Ensure data quality by performing regular data cleaning and validation
- Perform simple analysis of outreach data using Excel or similar tools
- Prepare regular/ad-hoc reports and dashboards for management.
- Identify trends and provide recommendations to improve outreach effectiveness
Administrative Support and other duties
- Prepare presentation materials and meeting minutes
- Support ad hoc projects and tasks as assigned including event launches, etc
Requirements:
- Minimum of 3 years of work experience – experience in leading a small team would be an advantage
- Good interpersonal, communication and data analytical skills
- Strong team-player and self-starter
- Good relationship management
- IT-savvy and proficient in Microsoft Office
- Willingness to work on weekends on an as-needed basis
[What we are looking for]
Officer to support ad-hoc projects and tasks as assigned including event launches, etc.
