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Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
ADDITIONAL DUTIES & RESPONSIBLITIES
Uses a point-of-sale computer system to process customer service transactions from in person guests or over the phone that include write permits and tickets for programs and events.
Supports recreational programs and events including the set up, maintenance and supervision of activities. Interacts with park visitors of all ages.
Communicates with staff, volunteers, and visitors in a courteous and professional manner.
Issues receipts and accounts for cash received from park users and answer public inquiries regarding directions, park procedures, and information regarding reservations and the renting of park equipment.
Answers guest inquiries such as providing directions within the park, emergency procedures, lost and found procedures, and handle complaints and other situations.
Ensures the assigned work area is clean and organized by frequently ensuring merchandise is stocked, is free of debris or trash, and is presentable.
Performs customer service duties and office assignments, including typing park correspondence, answering phone inquiries and filing.
Assists with groundskeeping and maintenance duties as directed by higher level staff which may include operating power equipment such as chainsaws, line trimmers, mowers, or tractors, using hand tools such as trimmers, shovels, trowels or performing other maintenance support tasks and custodial duties.
Supports safety of park guests through observation, reporting of risks, and participating in emergency response protocols and reporting as directed by higher level staff and emergency response teams.
Utilizes current Countywide and/or department specific software to complete assignments.
Answers public inquiries regarding other County parks.
Performs the duties of part-time seasonal employees in various classes when necessary.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate to accurately convey information.
Ability to operate equipment as assigned to complete work duties including but not limited to computers, phones, hand tools, power tools such as weedwhips, blowers, snow throwers, motorized grounds keeping tractors and ride on mowers, golf carts, or other maintenance vehicles.
WORKING CONDITIONS
Work is performed in an outdoor environment with exposure to heat, cold and other weather elements.
IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.
ADDITIONAL DESIRABLE QUALIFICATIONS
Reasonable knowledge of customer service interactions and ability to communicate with others.
Some knowledge of the use of elementary hand and power tools.
Reasonable knowledge of and ability to practice standard safety techniques.
Reasonable ability to perform routine, repetitive, and/or manual tasks.
Reasonable ability to maintain personal cleanliness and a presentable public appearance.
Reasonable ability to follow standardized oral and written instructions.
Reasonable ability to work and cooperate in a team effort, when necessary, to successfully complete an assignment.
*If applicable
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.
