Partner Implementation Specialist I

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  

For more than 30 years, TCP has helped organizations manage their people through flexible, mobile timekeeping and workforce management solutions. Trusted by more than 30,000 customers across K-12 education, higher education, healthcare, public safety, government, manufacturing, retail, and hospitality, TCP delivers best-in-class technology and personalized support to organizations managing complex timekeeping, scheduling, and leave management needs. For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.  

As a Partner Implementation Specialist I you will:

• Assist in implementing partner and PEO client accounts based on project plans.
• Perform basic system configuration and setup with guidance.
• Support customer and partner training through standard virtual sessions.
• Learn and track requirements unique to partner and PEO relationships.
• Escalate complex integration or partner-specific issues to senior team members.
• Maintain accurate project records and documentation.
• Build foundational knowledge of TCP's integration options and processes.

Requirements

• Ability to learn and support 1–2 core TCP products.
• Ability to build an understanding of partner workflows, integration points, and PEO structure.
• 0–1 years of experience in a customer support or technical onboarding role.
• Strong written and verbal communication skills.
• Detail-oriented with a strong desire to learn.
• Basic understanding of software platforms and data configuration.
• Bachelor’s degree in MIS or equivalent work experience preferred.
• Interest in learning about partner ecosystems and third-party integrations.

Benefits

• Competitive salary
• PTO and Sick leaves
• In-Patient & Out-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results 
• The chance to make a genuine impact on the company’s growth 
• Plenty of challenging work and the opportunity to stretch yourself 
• The opportunity to work with amazing talent in a fast-growing company that really values their team

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.