Partner Reconciliation Specialist

Role Overview: 

The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Partner Reconciliation Specialist will help measure and improve customer experience and SLA and will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.  

What you will do:

• Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
• Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
• Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions.  Collaborate with global Technical and Operations teams.
• Create reports as required by business partners, banks, and card schemes.
• Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
• Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
• Help validate technical enhancements on various system platforms and applications.
• Create procedures, assist with both internal training and client training.
• Other duties as assigned.

Who you are:

• Team player and independent problem solver.
• An excellent communicator.
• You understand end to end card processing and are accountable to ensure clients have an exceptional customer experience.
• Ability to be flexible within a fast growing global company.
• Must display initiative and a common sense approach.
• Be well organised with the ability to plan, prioritize and manage own workload.

What you will need to bring to Planet:

• Proven organisational, planning and communication skills.
• Quality focused with attention to detail.
• Good analytical aptitude.
• Strong numerical skills.
• Proficient spoken and written English and Spanish.
• Preferably advanced level of Microsoft Excel knowledge. 

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.