Patient Access Rep-East PHI

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Patient Intake and Registration • Processes new patient requests and referrals • Completes pre-registration and verifies demographic, insurance, and guardianship information • Obtains and documents required consent forms, releases, and authorizations • Accurately registers patients in the hospital’s electronic systems (Epic/SHCIS) • Upholds confidentiality, integrity, and the mission/values of the hospital system DISCUSSION DRAFT Communication • Greets and directs patients and families in a professional, compassionate manner • Responds promptly to phone calls, messages, and scheduling inquiries • Provides timely updates and assistance to patients, families, physicians, and external partners • Upholds HIPAA standards in all communications Administrative/Operational Tasks • Schedules for new patient clinic visits, follow-ups, rehabilitation admissions, and ancillary testing • Coordinates inpatient admissions, verifies bed availability, and assists families during checkin/out • Manages cancellations, no-shows, and rescheduling efficiently • Communicates appointment details and reminders via phone, mail, or MyChart • Verifies patient insurance coverage and eligibility prior to services. • Obtains pre-certifications and authorizations when required �� Maintains verification worklists in EMR systems • Identifies uninsured patients and provide financial counseling, assisting with applications for external resources • Assembles and updates patient charts, scans documents, and maintains departmental files • Prepares reports, correspondence, and census data as required • Assists with departmental mail, supplies, and routine office tasks Professional Development • Participates in performance improvement, staff meetings, and required training • Adheres to hospital policies, procedures, and service standards
Compensation is determined based on years of relevant experience and departmental equity.