Patient Administrator - Front of House

Patient Administrator - Front of House

Thornbury Hospital                    
37.5 Hours & Permanent
Salary: £24,947.00 per year

Thornbury Hospital in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an exciting opportunity for a Patient Administrator to join our Front of House team, working across three key areas of the hospital: Main Reception, Outpatient/Physio Reception, and Consulting Suites Reception. You will be joining a friendly and supportive team of 15 staff members, which includes 7 full-time and 3 existing bank staff.

This is a full- time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

The department operates between:

• 06:30 and 21:00, Monday to Saturday

• 09:00 to 17:00, Sundays

Shifts are scheduled on a rota basis and may include the following times:

• 06:30 – 14:30

• 07:30 – 15:30

• 09:00 – 17:00 (Sunday only)

• 10:00 – 18:00

• 13:00 – 21:00

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.  
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.  
• Ensure All patient queries are dealt with efficiently and professionally. 
• To manage all incoming and outgoing mail.  
• Approve electronic bookings received via the relevant system and update any booking received via email. 
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. 
• You comply with all relevant mandatory training. 

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence  
• Proficient in the use of a PC, including the use of software and systems  
• Basic financial awareness 
• Previous administration experience in a private healthcare environment would be beneficial. 

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy