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Patient Care Coordinator
Founded in 1940, Chicago-based Beltone is part of the GN Hearing Care Group, a global leader in intelligent audio solutions with a unique portfolio of medical, professional and consumer audio solutions. Utilizing advanced technology to produce hearing aid instruments sold in the United States, Canada and over 50 countries worldwide, Beltone provides industry-leading products, services and support for its U.S. hearing care network operating in over 1,500 offices in North America. Beltone remains the most trusted brand for quality products and care among its patients and adults aged 50 and older.
Beltone Arizona is a Private Hearing Healthcare practice located in Prescott. Seeking to hire a sales driven and motivated individual to manage the front office, create appointment opportunities through internal prospecting and outreach, assist the provider with helping patients, and represent our practice with professionalism.
Responsibilities
Promote sales by actively attracting new patients to the office
Confer with incoming patients to generate referrals for patient hearing health outreach
Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues
Clean and service hearing aids when the provider is unavailable
Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
Execute routine bank deposits and credit transactions; manage petty cash account
Maintain weekly sales reports
Package and ship supplies and equipment
Determine specific patient insurance coverage by working directly with insurance companies
Assist patients with qualifications for credit application as needed
Order and maintain appropriate and approved office supplies
Qualifications
Understanding of current marketing promotions
Willingness to make extensive outbound dials
Understanding of current HIPAA laws is a plus
Strong interest in patient care and hearing health
High School Diploma or GED
At least one year of front office experience
Telemarketing and inside sales experience a plus
Exceptional professionalism, strong verbal and written communication skills
Outstanding planning and organizational skills
Superior multi-tasking and strong time management ability
Ability to work independently
We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
