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Job Description:
Winchester Hospital, a 5x Magnet designated and Top Massachusetts recognized 183-bed regional hospital, is the leading provider of comprehensive health care services in the northwest suburban Boston area.
The ED Patient Family Liaison role is a customer-facing position in the Emergency Department that helps improve patient flow and the overall patient/family experience. The liaison greets patients and visitors, assists with pre-registration, provides non-clinical support, monitors wait times, communicates updates, escorts patients, and helps create a welcoming environment.
QUALIFICATIONS:
Education Required: High School Diploma or equivalent
Experience: Required: Prior customer service and/or experience in a health care setting
Other Skills/Knowledge
Required:
For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
Excellent interpersonal and communication skills
Excellent decision-making skills
Preferred: Knowledge of EPIC
Schedule: Three (3) 12hrs shifts (evenings - 11a-11p) including weekend and holiday rotation
Pay Range:
$19.50 - $26.24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.