Patient Service Associate (Royce Dental Group)
About this role
Main responsibilities:
To attend to all patients’ enquiries, either through call-in or walk-in, promptly and courteously.
To register patients either for appointment or walk-in treatment.
Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.
To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)
To key in every treatment charges and sales of dental products in clinic management software.
To issue medical receipts and medical certificates.
To file patients’ treatment cards correctly.
To maintain the cleanliness and neatness of the clinic at all times.
Support basic clinical tasks during peak hours or when assigned.
Requirements
All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.
Computer literate.
Team player with good communication and interpersonal skills.
Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.
On-the-job training will be provided to candidates with no prior experience.
Working Arrangement : 5 days work week inclusive of weekends/ night shifts
You may refer to our clinic locations: https://roycedental.com.sg/locations/
Staff Benefits:
Annual Leave, Birthday Leave , Family Care Leave
AWS , Performance Bonus and monthly Incentives
Benefits for medical, dental care, personal development, education support and more
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to Royce Dental Group’s PDPA and e2i’s PDPA.(https://www.e2i.com.sg/pdpa/)To receive career assistance from e2i, please visit e2i (https://www.e2i.com.sg/individuals/)