People Operations Manager

Key Responsibilities

• Lead and manage the People Operations team, guiding day-to-day execution, delegating effectively, and building team capability.
• Own end-to-end employee lifecycle operations: onboarding, confirmations, transfers, and exit/offboarding formalities.
• Maintain and administer the HRMS/HRIS (Keka preferred), employee records, and documentation with accuracy and confidentiality.
• Administer attendance, leave, and time-tracking; support end-to-end payroll processing in coordination with finance.
• Drive the performance management cycle — goal-setting, appraisals, calibration — and coordinate salary hikes/increments and compensation reviews.
• Ensure statutory and labour-law compliance (PF, ESI, gratuity, professional tax, related filings) and own grievance resolution with discretion, fairness, and timely closure.
• Create new HR policies and update existing ones, along with SOPs, HR letters, and the employee handbook.
• Support employee engagement activities, events, and internal communications.
• Serve as an escalation point for employee queries on policies, benefits, and processes.
• Generate People Ops reports and dashboards (headcount, attrition, onboarding TAT) for leadership.
• Coordinate with recruitment, finance, and IT for smooth pre- and post-joining processes.
• Leverage AI tools (e.g., Claude) to streamline HR documentation, reporting, and process efficiency.

Must-Have Skills

• 3–8 years of experience in HR operations, HR generalist, or HR shared-services roles (IT/tech industry preferred), including experience leading or supervising a team.
• Proven end-to-end HR operations ownership across the full employee lifecycle.
• Hands-on HRMS experience is mandatory — Keka strongly preferred; other platforms (Zoho People, Darwinbox, GreytHR, etc.) acceptable if Keka exposure isn't available.
• Experience creating new HR policies and updating existing ones is mandatory.
• Payroll processing support is mandatory.
• Performance appraisal cycle and compensation/hike management experience is mandatory.
• Strong working knowledge of Indian labour laws, statutory compliance, and grievance management.
• Practical experience using AI tools (such as Claude) in HR work is mandatory.
• Strong MS Excel / Google Sheets skills and comfort with HR reporting.
• Excellent communication, discretion, and organizational skills.

Good to Have

• Exposure to a high-growth or startup environment.
• Familiarity with L&D coordination and employee engagement program design.

What We Look For