About Impact Analytics
Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.
What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.
For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.
The impact that you will be making
AI Success Architect is the functional powerhouse for post-go-live accounts for Merchandise solutions. You own functional issue resolution, change request delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact Analytics’ Agentic AI engine—ensuring solution uptime, usability, and continuous improvement.
What this role entails
- 8–11 years in post-go-live support / functional consulting for supply chain SaaS (Blue Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.)
- Hands-on expertise in Merchandise Financial Planning, Budget Planning Solutions
- Proven ability to configure and debug planning engines (SQL, MDX, data pipelines, simulation)
- Track record of resolving 500+ functional tickets with > 95 % CSAT
- Experience leading change requests end-to-end (Scope → Config → UAT → Deploy)
- Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
- Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
- Basic scripting (Python, R) for ad-hoc analytics
- Customer-first communicator – clear, concise, proactive
- Mentorship mindset – patient teacher, process evangelist • Thrives in high-volume, high-visibility support environments
What lands you in this role Functional
Ownership & Issue Resolution
- Serve as owner for functional tickets (configuration, workflow, data accuracy)
- Diagnose and resolve post-go-live defects in Merchandise Planning modules within SLA
- Validate end-to-end workflows for Merchandise Planning solutions
Change Request & Enhancement Delivery
- Lead CR scoping, estimation, and configuration
- Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
- Author functional specs for post go-live enhancement
Customer Communication & SLA Management
- Own daily/weekly ticket updates to customer planners and IT teams
- Host functional deep-dive sessions during QBR prep (root-cause, resolution path, prevention)
- Maintain SLAs for system availability and incidents
Team Leadership & Knowledge Transfer
- Mentor Customer Success Consultants on best practices, debugging, and AI-agent tuning
- Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
- Drive internal process improvements based on recurring ticket patterns
What we offer
- An opportunity to be part of some of the best enterprise SaaS products to be built out of India.
- Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
- A flat, collegial work environment, with a work hard, play hard attitude.
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration with best-in-class industry standards with generous health insurance cover
Some of our accolades include:
- Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
- Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
- Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
- Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.
