Platform Upgrade Operations Engineer

The Opportunity

Are you passionate about Salesforce, solving complex platform problems, and finding smarter ways to make operational processes faster and more reliable? Sitetracker is looking for a Platform Upgrade Operations Engineer to help transform how we deliver platform upgrades.

Our team owns the end-to-end Sitetracker upgrade process—from readiness and pre-upgrade checks through execution, troubleshooting, testing, and post-upgrade validation. The goal is not simply to execute upgrades successfully, but to continuously make the process more automated, predictable, and scalable.

You will combine strong Salesforce Administration and Configuration knowledge with Copado, Copado Robotic Testing (CRT), scripting, automation, and practical AI capabilities. You will identify manual steps and turn them into automated checks, tests, workflows, and intelligent agents.

You don't need to be a software developer. You do need strong Salesforce knowledge, the ability to read and understand Salesforce code, strong troubleshooting skills, and a mindset of asking: “How can we make this upgrade automatic?”

What You'll Do

As a Platform Upgrade Operations Engineer, you will plan and run multi-week phased rollouts through sandbox, UAT, and Production for enterprise customers. Your success will be measured by rollout predictability, pre/post-upgrade validation rigor, and clean UAT hand-offs rather than net-new builds.

You will methodically plan the phased rollout precisely under a release calendar, validate configurations and permissions before and after, and spot regressions early. You are expected to communicate status crisply to customers and implementation partners (such as TechM), turning every upgrade into a reusable runbook.

The Skills You'll Have

Salesforce Package Upgrade Execution

• Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
• Manage sequenced rollout steps, strict dependencies, and the final production cutover.
• Own multi-week, multi-phase enterprise upgrades, requiring tight coordination with implementation partners to drive on-time, regression-free deployments.

Environment, Config & Permission Validation

• Perform rigorous pre/post-upgrade backup comparisons to protect customer trust and prevent Sev-1 incidents, such as permission-set discrepancies.
• Validate configurations, manage sandbox environments, and execute targeted smoke testing to confirm nothing has regressed during the upgrade.
• Build and utilize repeatable data, metadata, and backup-comparison methods capable of resolving disputed post-upgrade incidents.

UAT Coordination & Customer-Facing Upgrade Comms

• Run clean UAT hand-offs, create smoke-test guides, and facilitate go/no-go governance checkpoints.
• Produce controlled customer-facing upgrade materials, communicating schedule, risks, and status updates directly to enterprise customers and partners.
• Lead advance-notice processes for production-impacting changes to ensure phased rollouts land smoothly.

Release Management & Salesforce Platform Aptitude

• Demonstrate strong fluency in release trains, versioning, and dependencies to shorten planning cycles and de-risk cutovers.
• Apply a deep understanding of Salesforce platform mechanics that directly affect managed-package upgrades.
• Utilize release-train or DevOps tooling (such as Copado) alongside Salesforce certifications to streamline operations.