At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
This position follows a variable weekday schedule requiring 24 hours per week, worked as three 8-hour shifts. The employee's days of the week preferences will be taken into consideration; however, at times flexibility is required to meet business deadlines and needs.
Key Responsibility:
- Review and label clinical data looking for alignment and agreement, assist with SME evaluation of annotations, evaluate model results, and other complex human-data intensive tasks ensuring timely and correct results.
- Provider PCC subject matter expertise, such as workflows, as a clinician who has documented in the EHR.
- Help resolve disputes and discrepancies among clinical subject matter experts regarding clinically labeled data.
- Interact with research staff, product and other stakeholders to support the team in discovering requirements and to educate technical and non-technical audiences about complex clinical aspects of AI solutions,
- Advocates for the quality and clinical accuracy of AI solutions by collaborating with technical teams such as senior model development researchers, Product Leaders and AI UXR/UXD researchers.
Qualifications & Skills
- RN or NP Degree and valid current license.
- 7+ years of Nursing experience. Preference to LTPAC and management experience.
- Healthcare informatics knowledge or equivalent technical skills/background.
- A strong understanding of common AI phenomena such as hallucinations, omissions and other terminology such as LLM, NLP, ML.
- Experience and familiarity in using PCC products.
- Experience and familiarity with using data labeling software.
- Ability to perform extensive data manipulation tasks on a computer for extended periods of time when needed.
- Understands statistical measures to help drive interannotator agreement.
- Demonstrated ability to quickly master new software, concepts, technologies and systems.
- Ability to review nuanced clinical concepts differentiating them into categories.
- Demonstrated ability to engage and drive consensus among other SMEs of varying specialties and levels of expertise.
- Strong attention to detail and organizational skills.
