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mymvw·6 days ago

Pre-Arrival Specialist

Remote CaliforniaRemoteMid · 2-5 yearsH1B likely

About this role

Hourly Rate: $25.00

Are you looking for a place where meaningful moments are made together?  

 

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity. 

Hourly Rate: $25.00

Full Time, 1st/2nd shift

Weekends and Holidays Required

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks   

  • Free On-Site Parking  

  • Department celebrations 

  • Associate Appreciation Week 

  • Monthly associate recognition and reward programs 

  • Stipend for work shoes 

As a Pre-Arrival Specialist, a typical day will include:  

  • Creates, Maintains, and updates the pre-arrival templates and Owner communications. 

  • Coordinates with other departments to conduct routine maintenance. 

  • Replies to all Vacation Planning emails/calls within the specified time frame. 

  • Corresponds with guests regarding villa location and other special requests.  

  • Communicates special requests to other departments and/or VIP amenities. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Pre-Arrival Specialist at HVC:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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