Process & Controls Advisor

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

The Process and Controls Advisor is a veteran practitioner and the sole owner of a capability that does not exist anywhere else in HUB — the ability to enter a TechOps service domain, assess what exists, identify what is missing, and produce the process and control documentation that makes operationalization possible. This is not a supporting role. It is a self-directing, domain-facing discipline that operates across immediate, mid-term, and long-term horizons simultaneously.

In the immediate term, this role conducts discovery interviews with Domain Leads, maps current-state processes, and identifies control gaps against the Technology Governance framework. In the mid-term, it drives operationalization — translating findings into workflow requirements, control design inputs, and actionable backlog items. In the long-term, it builds the analytical muscle and process discipline within domains that sustains what Technology Governance stands up.

The right candidate arrives with their own methodology — developed through years of doing this kind of work in regulated environments — and adapts it to HUB's framework and culture. They do not need a playbook. They write one.

Process design and operationalization support

• Support control design by providing process analysis, workflow documentation, and current-state context that informs design decisions
• Identify where existing processes can be modified to produce control evidence systematically — reducing manual burden on domain teams
• Recommend process improvements that serve both operational efficiency and control integrity
• Recognize when a process problem requires escalation to the Control Operationalization Manager versus when it can be resolved through documentation and workflow adjustment

Discovery and current-state assessment

• Conduct independent discovery interviews with Domain Leads and domain team members across TechOps service domains — no facilitation support required
• Map current-state processes with enough fidelity to identify where controls exist, where they are insufficient, and where they are absent entirely
• Assess domain documentation coverage across the full Technology Governance framework hierarchy — from corporate policies and standards through operational policies, operational standards, SOPs, control documents, monitoring reports, control evidence reports, and domain records — identifying where the documentation chain is intact, where it is broken, and where it does not exist
• Document workflow requirements — inputs, outputs, decision points, handoffs, system dependencies, and evidence production points — in formats that feed control design and documentation production
• Assess process maturity honestly — distinguish between processes that exist and are followed, processes that exist on paper only, and processes that have never been formally defined
• Surface undocumented institutional knowledge and operational workarounds that represent both risk and design opportunity

Control gap analysis

• Evaluate domain processes against Technology Governance control framework requirements — identifying gaps and deficiencies with enough specificity to act on
• Distinguish between a documentation gap and an operational gap — know which one you are looking at and document it as such
• Assess the risk profile of identified gaps — severity, regulatory exposure, and operational consequence — and communicate findings in terms that inform prioritization decisions
• Identify compensating controls where primary controls are absent — and document whether they are sufficient or temporary

Operationalization backlog management

• Own and maintain the operationalization backlog as the authoritative record of Technology Governance's open work across TechOps service domains
• Translate discovery findings and gap analysis outputs into discrete, actionable backlog items — scoped, described, and linked to the framework requirements they address
• Track implementation progress — flag items that are stalled, dependent on domain team action, or at risk of missing committed timelines
• Maintain backlog integrity — ensure items are current, accurately described, and reflect the real state of operationalization across the function

Domain advisory

• Build trusted working relationships with Domain Leads — earned through competence and follow-through, not org chart position
• Communicate findings, gaps, and recommendations in terms that resonate with domain practitioners — not in governance language that creates distance
• Maintain enough domain context over time to recognize when operational changes have control implications — and surface them without waiting to be asked

Process analysis and documentation

• Expert-level ability to assess, map, and document operational processes — current state, gaps, requirements, and improvement opportunities — across diverse technology domains
• Comfortable working with ambiguity — enters domains with no existing documentation and produces structured outputs from unstructured information
• Applies the right documentation format to the right purpose — process maps, workflow narratives, swimlane diagrams, gap registers — deliberately and without prompting
• Understands the full documentation tier structure and the content boundaries between tiers — knows what belongs in a corporate policy versus an operational standard versus an SOP versus a control document, and can identify when tier boundaries have been violated or when a tier is missing entirely

Control framework and ITGC literacy

• Deep working knowledge of IT General Controls — access management, change management, computer operations, and SDLC — and what operationalized controls look like in practice
• Understands ITGC control requirements well enough to assess whether a process produces defensible audit evidence
• Familiar with ITIL, COSO, COBIT, or equivalent frameworks as operational design tools — not theoretical constructs

Discovery and interview skill

• Structures and conducts discovery interviews independently — surfaces what isn't being volunteered and comes away with what is needed
• Extracts institutional knowledge from practitioners who have never been asked to articulate what they do and turns it into documented, referenceable process
• Recognizes the difference between what a domain team says they do and what they actually do — and documents both

Analytical judgment and self-direction

• Assesses control gaps with enough rigor to distinguish between a minor documentation deficiency and a material control weakness
• Self-directs across immediate, mid-term, and long-term work horizons without losing track of what matters most right now
• Communicates risk in terms that inform decisions — not in technical language that obscures it
• Arrives with a developed methodology and adapts it to HUB's framework, culture, and regulatory context without requiring a defined playbook

Domain credibility and advisory

• Builds working relationships with Domain Leads through demonstrated competence — earns access and candor by showing up prepared and following through
• Operates without direct authority — influence is the tool; expertise and reliability are what make it work
• Maintains objectivity — documents what is real, not what is convenient, even when findings are uncomfortable

This role requires a practitioner with a track record — not a candidate building toward one. The right person has spent years doing process assessment and control operationalization work in environments where regulatory scrutiny was real and audit findings had consequences. They have stood up capabilities that didn't exist before, worked in domains where nothing was documented, and produced outputs that held up when examined.

Backgrounds that define this candidate include:

• Senior GRC or controls advisory experience in a regulated industry — financial services, insurance, or healthcare — with direct involvement in ITGC assessment and operationalization
• Familiarity with internal audit activities and what auditors look for when assessing control environments — enough exposure to design processes that produce defensible evidence
• Process improvement or operational excellence leadership in a technology organization with regulatory obligations — ITIL, COSO, or equivalent framework fluency applied to real control environments

Familiarity with ServiceNow, SailPoint, Optro or equivalent GRC platforms, and SharePoint-based governance libraries is useful. What matters most is the ability to walk into a domain that has never been formally assessed and come out the other side with something the function can act on — accurately, completely, and without being told how to do it.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $ 120,000 to $135,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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