Program Manager

• Taking the direction from the Account Director on the program strategy and business objectives to get that translated into actionable marketing through the team members.
• Cross functional coordination and demonstrate high level of understanding with loyalty related activities and bring synergy among all stake holders.
• Plan and execute loyalty initiatives to bring engagement among program members, revenue and participation from partners.
• Responsible for executing all strategic initiatives for the program that ensures a flawless customer experience, base retention, build imagery and create a positive image for the program and company.
• Budget planning, financial matters, new investments, building and evaluating business cases for new launches, promotions, new projects etc.
• Representing the loyalty department in front of management, other functions and execution teams so as they are updated on program achievements and requirements.
• Build documents, presentations and spread sheets on new projects, program updates, analytics, new insights and all initiatives under program.
• Build presentations for Weekly, Monthly, Quarterly and Periodic reviews for management
• Build case studies on the program achievements and map with competition.
• Manage the day-to-day program operations not limited to direct marketing, insights based planning, cross coordination with Partnership, Insights, Ops, promotions and Marcom teams.
• Identify and work to identify new business opportunities and competition in the market
• Coordinate and launch the program campaigns and promotions as per the agreed roadmap and be an active member in handling the marcom related activities.

Requirements

• Excellent understanding of loyalty marketing and current trends
• Highly Analytical with a full understanding of the dependency of data within marketing programs and understanding of best practices for working with and analyzing data to derive business insight.
• Strong financial management/ budget control
• Strong presentation skills both in development and delivery
• Demonstrable creative and strategic thinking. Strong writing skills
• Strong enthusiasm and knowledge of loyalty programs and CRM
• 7+ years’ experience of working on CRM and Loyalty programs on the Vendor side.
• 3+ years’ experience in program and account management role
• Experience in the Telecom or loyalty industry will be an advantage
• Bachelor’s Degree in Business Administration / Marketing or equivalent from an accredited university

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.