We’re looking for an experienced Project Manager in Collections & Asset Recovery to improve how we manage delinquent customers, debt collection, fraud prevention and equipment repossession.
The main goal of this role is to reduce losses from delinquency, fraud and theft while increasing cash and equipment recovery rates.
You will own and test initiatives across the full recovery lifecycle — from customer risk scoring and soft collections to hard collections and equipment repossession.
What You’ll Do
- Lead projects aimed at improving collections and equipment recovery performance.
- Develop, test and optimize strategies to reduce delinquency, fraud, theft and asset loss.
- Improve customer risk scoring using customers’ data, payment history, and operational data.
- Optimize the full recovery process: early-stage collections, payment plans, hard collections, repossession and external escalation.
- Analyze portfolio performance and identify patterns behind default, fraud and equipment loss.
- Design and test new workflows, policies, communication strategies and recovery approaches.
- Define and improve KPIs across collections, fraud and repossession.
- Use AI coding tools such as Codex and Claude Code for data analysis, prototyping, automation and internal tool development.
- Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.
- Track results and report directly to senior management and founders.
Requirements
- 5+ years of experience in project or product management within operationally complex businesses, with responsibility for improving processes, systems, and business performance.
- Strong analytical and project management skills.
- Strong understanding of operational processes and data-driven decision-making.
- Experience with collections, delinquent customers, fraud prevention or asset recovery is an advantage.
- Hands-on experience with AI coding tools such as Codex, Claude Code or similar is required.
- Comfortable working with CRM/ERP systems, workflows and operational data.
- Ability to independently identify problems, test solutions and drive implementation.
- Fluent English (C1+).
- Russian language proficiency is a plus.
- Availability during US Eastern Time business hours.
Benefits
- Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
- Work directly with founders and senior leadership.
- High ownership over projects with direct impact on profitability and loss reduction.
- Fully remote, full-time role.
- Base salary from $5,000/month + performance bonus.
