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QA Engineer (Voice Agents)
We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), Workflow and Automation while also contributing to test documentation preparation. This is an excellent opportunity for someone with up to 3 years of QA experience to deepen their skills in the fast-growing Voice AI space.
Key Responsibilities:
● Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services.
● Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy.
● Validate voice agent conversation flows, including ASR, NLU, and TTS performance.
● Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs.
● Identify, report, and track defects using bug-tracking tools (e.g., Jira).
● Participate in test reviews and provide feedback to developers and product managers.
● Support API testing for backend services and voice agent integrations.
● Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues.
● Assist in User Acceptance Testing (UAT) preparation and execution.
● Ensure testing follows security and privacy best practices.
Required Qualifications:
● Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.
● 1–3 years of experience in Software Quality Assurance or Software Testing.
● Exposure to Voice AI, Chatbots, or Conversational AI products is preferred.
● Basic understanding of ASR, NLU, and TTS technologies.
● Experience writing and executing test cases and preparing QA documentation.
● Familiarity with QA tools such as Jira, TestRail, Postman, or similar.
● Some experience with API testing or automation tools is a plus.
● Good problem-solving skills and attention to detail.
● Strong verbal and written communication skills.
● Eagerness to learn new testing techniques and Voice AI technologies.
Preferred Qualifications:
● Familiarity with Bot Testing Tools (e.g., Botium) is a plus.
● Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus.
● Experience with agile development processes.
