QA Lead
Full-timeSenior · 7-12 yearsH1B likely
About this role
About Us
Recognized by Deloitte as one of the fastest-growing companies in North America, Paymentus is a premier provider of innovative, reliable, and secure electronic bill presentment and payment solutions serving more than 1,300 clients across Utilities, Telecom, Auto Finance, Insurance, Consumer Finance, and Healthcare industries.
Our comprehensive eBilling and Payment Platform enables clients to deliver a seamless customer payment experience across online, mobile, IVR, text, kiosk, and agent-assisted channels, supported by a broad suite of customer communication capabilities.
The Bangalore Development Centre plays a critical role in building and enhancing our industry-leading bill management and payment solutions. Our platform supports over 17,000 billers and powers secure aggregation, payment processing, and settlement services for millions of users. We leverage modern technologies including Angular, React, REST APIs, Java Spring Boot, Oracle, MongoDB, and cloud-based architectures to deliver highly scalable and reliable financial solutions.
For more details, please visit Paymentus.
Position: QA Lead
Job Location: Bengaluru (Work from Office)
Interview Process: Technical Rounds (2) + Mandatory Face-to-Face Leadership Round
Role Overview
We are seeking an experienced and highly motivated QA Lead to drive quality engineering initiatives across multiple product teams. The ideal candidate will combine strong technical expertise with proven leadership capabilities to establish quality standards, mentor QA engineers, define test strategies, and ensure the delivery of high-quality software products in a fast-paced Agile environment.
As a QA Lead, you will collaborate closely with Product Managers, Engineering Leads, Architects, and Business Stakeholders to build scalable quality processes, improve test automation coverage, and champion a culture of quality throughout the software development lifecycle.
Essential Functions & Responsibilities
Leadership & Team Management
- Lead, mentor, and develop a team of QA Engineers and Senior QA Engineers.
- Define QA strategy, testing standards, and best practices across projects.
- Drive quality metrics, reporting, and continuous improvement initiatives.
- Conduct test planning, resource allocation, effort estimation, and release readiness assessments.
- Facilitate defect triage meetings and coordinate issue resolution across teams.
- Partner with Engineering and Product leadership to establish quality goals and release criteria.
- Support hiring, onboarding, performance management, and career development of QA team members.
Quality Engineering & Test Strategy
- Act as QA SME for multiple projects, ensuring complete understanding of business requirements and acceptance criteria.
- Participate in requirements grooming and sprint planning sessions to identify risks, dependencies, and test scope.
- Develop comprehensive test strategies, test plans, and test cases with end-to-end traceability.
- Ensure coverage across functional, integration, regression, API, database, performance, and UAT testing.
- Review and improve test processes to increase efficiency and product quality.
- Advocate shift-left testing practices and quality ownership across development teams.
Automation & Technical Excellence
- Drive test automation initiatives and increase automation coverage across applications and services.
- Establish and maintain scalable automation frameworks for UI, API, and integration testing.
- Integrate automated testing into CI/CD pipelines to support continuous delivery.
- Collaborate with developers to improve unit, integration, and end-to-end testing practices.
- Review application code, logs, and database validations to identify quality risks early in the development cycle.
- Promote Test-Driven Development (TDD) and Behavior-Driven Development (BDD) methodologies where appropriate.
Defect Management & Root Cause Analysis
- Lead defect triage and prioritization activities.
- Analyze production incidents and customer-reported issues to identify root causes.
- Collaborate with development teams to ensure timely resolution of defects.
- Monitor quality metrics and provide actionable insights to stakeholders.
Education & Experience Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 7–12+ years of Quality Assurance experience, including 2–4+ years in a QA Lead or Test Lead role.
- Strong experience leading QA teams in Agile/Scrum environments.
- Proven experience building and executing test strategies for enterprise-scale web applications and APIs.
- Hands-on experience with test automation frameworks and automation strategy implementation.
- Strong understanding of software development lifecycle, QA methodologies, and quality engineering practices.
- Excellent stakeholder management and cross-functional collaboration skills.
- Strong analytical, problem-solving, and decision-making capabilities.
Technical Skills Required
- Strong proficiency in Java, JavaScript, or Python.
- Hands-on experience with Selenium WebDriver, TestNG, Playwright, Cypress, Jest, Puppeteer, or similar automation frameworks.
- Extensive experience testing REST APIs using Postman, REST Assured, or equivalent tools.
- Strong database testing experience with Oracle, SQL Server, MongoDB, and SQL/PL-SQL.
- Experience reviewing code repositories using Git, Bitbucket, or similar source control systems.
- Ability to analyze application logs and troubleshoot complex system issues.
- Experience working with CI/CD tools such as Jenkins, GitHub Actions, Bamboo, or similar platforms.
- Working knowledge of Linux/Unix environments and commands.
Preferred Qualifications
- Experience in FinTech, Payments, Banking, Billing, or Transaction Processing domains.
- Experience with performance and load testing tools such as JMeter or Gatling.
- Exposure to cloud platforms such as AWS, Azure, or GCP.
- Experience implementing quality metrics and dashboards using Jira and reporting tools.
- Knowledge of microservices architecture and distributed systems.
- ISTQB or equivalent QA certification is a plus.
What We Expect From You
- Strong leadership skills with the ability to inspire and guide teams toward quality excellence.
- Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
- Excellent communication skills with the ability to interact with technical and business stakeholders.
- Strong troubleshooting and root cause analysis capabilities.
- Passion for continuous improvement and process optimization.
- Proactive mindset with a focus on preventing defects rather than detecting them late.
- High level of ownership, accountability, and attention to detail.
- Ability to make informed decisions and confidently justify recommendations.
- Commitment to building a culture of quality, collaboration, and innovation.
Why Join Paymentus?
- Opportunity to work on large-scale, mission-critical payment platforms.
- Exposure to modern technologies and high-volume transaction systems.
- Collaborative engineering culture focused on innovation and continuous learning.
- Leadership opportunities with direct impact on product quality and customer experience.
- Career growth within a rapidly expanding global organization.