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Allianz·3 days ago
3 days ago

Quality Assurance & Operations Excellence Specialist

Kuala Lumpur, MalaysiaFull-timeMid · 2-5 years

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About this role

We are looking for a Quality Assurance & Operations Excellence Specialist to drive service quality and operational excellence at Allianz Partners in Kuala Lumpur. You will manage complaint resolution, ensure compliance, and support continuous improvement. Ideal for candidates with experience in customer service or quality assurance and strong analytical skills.

Skills

  • complaint management
  • quality assurance
  • fraud management
  • training coordination
  • qa audit processes
  • case review
  • call monitoring
  • stakeholder management
  • data analysis
  • communication skills
  • reporting automation
  • team collaboration
  • microsoft excel
  • analytical skills
  • microsoft powerpoint
  • training delivery
  • fraud investigation
  • ai-powered tools
  • english fluency
  • mandarin fluency
  • cantonese fluency
  • bahasa malaysia fluency
H1B sponsor likely
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