Quality Supervisor

Job Purpose  

The Quality Supervisor is responsible for the implementation and execution of the Kraft Heinz Quality Chain Management System at the plant level, including distribution and local storage sites. It controls all products and processes in the plant, through strict adherence to policies, specifications, and standards. It utilizes methods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. The position ensures that facility personnel are properly resourced and trained to execute their quality responsibilities efficiently and effectively. It leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has significant managerial responsibilities, including hiring and developing talent as well as budget management.  

Essential Functions & Responsibilities: 

• Implement and assure compliance to all Food Safety, Regulatory, and Quality policies 

• Lead implementation of Kraft Heinz Quality Risk Management Program (QRMP) and associated policies at plant   

• Ensure compliance with applicable food safety regulations including USDA, FDA and local authorities 

• Lead and maintain robust food safety program (e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability)   

• Ensure implementation of and compliance to Sanitation policies, programs, and procedures   

• Ensure compliance with regulatory, customer and third-party audits including FSSC 22000 

• Review quality management system metrics with the plant leadership team and BU Quality monthly   

• Ensure appropriate documentation in place to support compliance to policies and procedures   

• Oversee plant quality labs to ensure all methods, equipment and measurements meet gauge reliability and repeatability (R&R) standards in both the laboratory and all plant processes   

• Ensure standard work through development of work documentation and training to standards   

• Handle customer complaints and ensure timely investigation and resolution 

• Drives team member engagement through strong leadership, career development, and conflict management. 

• Prepares for and participates in internal and external quality audits, ensuring all corrective and preventative action timelines are adhered to.  

• Oversee monitoring and record keeping for CCPs, OPrPs and all mandated quality checks, testing, sampling and sanitation activities. 

• Collaborate cross – functionally with operations, maintenance and supply chain teams to uphold quality   standards 

Expected Experience & Required Skills: 

• Bachelor’s degree in food science, Microbiology or related field 

• 5-10 years of QA experience in food manufacturing including leadership 

• Ability to collaborate and communicate effectively with factory peer teams and hourly associates 

• CQE experience   

• Food Safety and USDA Regulatory requirements   

• Fundamental statistics (DMAIC Process/DFSS/Lean/metrology/MSA/sampling procedures)   

• HACCP, PCQI, FSSC 22000 certification 

• Strong knowledge of GMPs and Sanitation including sanitary design, pest control   

• Development of quality knowledge for all plant employees; coaching, guidance, role model quality standards    

Work Environment & Schedule 

This position is considered a Manufacturing plant environment with heavy machinery and equipment Additionally, this role requires shifts, weekends, and all required overtime as needed.      

Physical Requirements   

Physical demands include but not limited to 

• Frequent – activity or conditions sustained 1/3 to 2/3 of working hours; Upright stance, keyboard or text input; Sedentary – occasionally exerting 0 – 10 lbs. of force, limited movement from workstation for brief periods of time. 

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.