Qualtiy Coordinator
About this role
Rentokil Boecker® Quality Coordinator is held accountable for the below job responsibilities:
● Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes.
● Provides, compiles and reports accurate data to management for internal use upon request.
● Verifies accuracy of client files to determine eligibility, and accuracy reporting according to the company guidelines, policies and procedures.
● Handles data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow up call, audit calls, and courtesy visits.
● Receives client complaints and call back data, communicates and follows up with concerned stakeholders to ensure client satisfaction.
● Records accidents at clients’ premises and identifies root causes in order to avoid their reoccurrence.
● Performs internal audits on operations departments of all LOBs and identifies non conformities in processes and matters of system data entry, contracts, pending appointments, client’s complaints and other functional tasks.
● Address the non conformities reports to the Quality Manager to take action.
● Generates and handles the distribution of Quality Certificates to clients.
● Implements the client feedback system by requesting written feedback and testimonials through various media.
● Maintains data entries and data integrity on Rentokil Boecker® systems.
Requirements
● Bachelor’s Degree in Business Administration or equivalent
● At least 1 year of experience in relevant field
● Proficiency in English is a must. Arabic is a plus
● Computer Literacy: Microsoft Office, CRM.