Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians
Key Responsibilities
1. Hands-On Workshop Coaching
- Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly.
- Show them how to dismantle, inspect, and reassemble components safely and cleanly.
- Demonstrate how engines, fuel systems, air systems, and aftertreatment systems work—using real examples in the shop.
- Walk apprentices through “what goes wrong” and how to identify faults, damage, wear, and failure modes.
- Build foundational troubleshooting skills using real units, real jobs, and real failures.
2. Apprentice Readiness & Confidence Building
- Help first-years get comfortable in the workshop—how to move safely, set up their workspace, and think like a technician.
- Teach shop etiquette: teamwork, communication, keeping a tidy bay, and respecting the craft.
- Support apprentices who may lack confidence or exposure by giving them structured, achievable tasks.
3. Capability Tracking & Individualised Support
- Use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions.
- Adapt coaching approaches to each apprentice—ensuring flexibility to address gaps, strengths, and real-time needs.
- Provide apprentices with targeted support in areas flagged through the tracker or identified in the workshop.
4. Branch Support & Integration
- Work closely with Service Managers, Supervisors, and Technicians to ensure apprentices are developing the right skills.
- Identify capability gaps at each branch and provide targeted hands-on coaching sessions.
- Support the embedding of standard work practices and safe working methods in day-to-day workshop tasks.
- Travel to nearby or regional sites when required—usually infrequent and planned (<10%), but may increase as program needs evolve.
5. Technical Demonstrations & Practical Learning
- Run short, practical mini-sessions in the workshop (e.g., correct measuring techniques, wear pattern identification, torque procedures).
- Set up hands-on problem‑solving activities using failed components or stripped-down engines.
- Guide apprentices through real diagnostic processes using actual customer units when appropriate.
6. Apprentice Progression & Support
- Provide input for apprentice capability reviews based on observed workshop performance.
- Work with the Apprentice Program Manager to identify apprentices needing additional support.
- Celebrate growth and milestones to keep apprentices engaged and motivated.
