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About this role
Job Description
Manage and responsible for the Collection Operations of the company
Liaise with Superior (Collection Head) as well as other top management
Ensure that the company runs with legality and conformity to established regulations
Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
Manage customer support processes and manage them to enhance customer satisfaction
Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
Handle Area Jawa Barat dan Jawa Tengah
Qualifications
Hold Bachelor Degree (S1) from Reputable University
Have great persistence and endurance to meet operation target,
Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
At least 3 years proven experience as Collection Operation Manager or equivalent position.
At least 3 years proven excellent organizational and leadership ability
Outstanding communication & people management skill.
Sound knowledge of data analysis and performance/ operations metrics.
Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
Excellent ability to make decisions, take actions, and make things happen
