Regional Hospitality Manager
About this role
We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The Regional Hospitality Manager is tasked with overseeing office event planning, creative development, catering, and the execution of all on-site meetings and events. This role involves close collaboration with the Regional Office Administrator to provide guidance and direction to local conference service teams within the region concerning meetings and events. The Regional Hospitality Manager is responsible for managing hospitality procedures, best practices, and service standards to ensure the seamless operation of all conference-related activities. Additionally, the Regional Hospitality Manager ensures that all clients and visitors receive the highest level of service, reflecting the firm’s commitment to excellence and attention to detail, thereby creating an environment that is welcoming and conducive to productive interactions.
Essential Duties and Responsibilities:
Oversee logistical planning and execution of all meetings and on-site events; support the Regional Office Administrator in coordinating and implementing office engagement initiatives.
Supervise outsourced functions, including conference room setup, post-conference cleanup, and catering duties.
Monitor and coordinate the purchasing of office hospitality items to ensure organized and effective amenities for personnel and guests.
Assist multiple sites with various event types and needs, ensuring effective budget management while providing high-quality experiences to meet internal and external client expectations.
Anticipate problems and barriers to hosting successful meetings and events and recommend solutions.
Manage and administer in-office event budgets, monthly invoices, and timely reconciliations via Chrome River.
Consult with customers to determine objectives and requirements for events and meetings.
Maintain strong working relationships with clients and vendors.
Oversee conference room schedules in multiple offices, resolving scheduling conflicts or requests based on business and meeting needs.
Stay aware of current trends in event management and integrate them into operations; review the effectiveness of event operations and adjust as needed.
Oversee the Reception team, including interviewing, hiring, training, and developing team members.
Manage the Reception team schedule and coverage during meal breaks and planned or unplanned absences.
Knowledge, Skills, and Abilities:
Strong understanding of various software systems applicable to the Hospitality function.
Excellent analytical and ability to anticipate issues and develop contingency plans.
Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers.
Excellent management, leadership, organizational and communication skills.
Ability to analyze complex problems and recommend and/or implement solutions.
Ability to multi-task, meet deadlines and shift priorities quickly.
Ability to excel in a fast-paced environment.
Must be able to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 25 lbs.
Education and/or Experience:
Bachelor’s degree in hospitality management; any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position may be considered.
Minimum seven (7) years’ experience in Catering and Conference Services in large, up-scale, high volume environment.
Minimum two (2) years of supervisory experience in a hospitality position.
Meeting and Room Scheduling software experience beneficial.
#LI-Onsite
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.
Hiring Salary Range: