Sign up free to see how well your resume matches this role.
We're on the hunt for world-class Thrive expertise across the globe.
As our global customer base expands and our user base grows worldwide, we're building a team of hands-on platform specialists who can support customers across every time zone, expanding the people power behind our industry-best 24-hour support and world-class customer success.
Don't send a CV! Send us something that shows who you actually are: a video, a voice note, or something you built with AI. Anything, as long as it isn't a CV, and a real person will read, watch or listen to it and come back to you.
The way we work has changed forever. AI is reshaping every industry, expectations are higher than ever, and skills have never had a shorter shelf life. Yet most organisations are still running disconnected systems, ageing technology and workplace learning nobody wants to use.
We think that's broken, so we built something better.
Thrive is the AI platform reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens, and people get the answers they need to do their best work. More than 3 million people across 60+ countries use Thrive every day, and over 500 organisations — including Google, Vodafone, Volvo, British Airways and Krispy Kreme — trust us to power their people.
This is only the beginning. We're looking for curious people who challenge convention, move fast, and care deeply about building products customers genuinely love.
The role
We are seeking a hands-on Regional Lead based in Singapore to manage the APAC expansion for one of our most significant global enterprise accounts.
At the heart of this role is a high-impact retail advocacy and sales training initiative. Currently operational across six markets - including Australia and Japan, the program is on an ambitious rollout towards more than twenty countries.
While the core platform is established and performing, we are looking for a dedicated owner to ensure the platform resonates locally while maintaining global standards, for every partner and market.
You will collaborate with diverse customer stakeholders, including global teams, regional counterparts, and country leads responsible for retail partnerships, local marketing, and content development.
Day to day this looks like
Being the Primary Point of Contact (APAC): Serve as the central link between global, regional, and country stakeholders. Maintaining consistency and ensuring the timely delivery of configuration and assets for testing, and assertively addressing project delays.
Drive Partner Engagement and Marketing: Oversee partner relationships, local content, and marketing efforts across your region. Collaboration with the country leads proactively driving successful adoption, intervening proactively where necessary to resolve queries or issues.
Maintain the Master Plan: Manage a dynamic, comprehensive plan that tracks every market and partner - including dates, content, and rewards, ensuring the plan remains accurate and transparent.
Manage Launch Readiness: Coordinate all phases of market entry, including readiness, testing, audience management, campaigns, and compliance. Provide clear and transparent advice to the customer regarding market launch readiness.
Hands-on platform delivery: Practically build, configure, administer and manage the set up of Thrive Platform on behalf of customers, getting hands on to help curate content, structure learning experiences and manage the configuration of the platform.
Coordinate Internal Teams: Actively facilitate cross-functional collaboration by maintaining open communication with content publishing, and platform teams. Proactively align stakeholders on shared timelines, foster ongoing cooperation, and partner directly with internal teams on platform configuration to ensure seamless execution.
Monitor Post-Launch Performance: Foster a culture of proactive risk management by anticipating potential challenges early. Facilitate collaborative problem-solving by assigning clear owners and establishing shared deadlines, ensuring that risks are surfaced and addressed through open communication well before they impact critical milestones.
5+ years of experience in client-facing implementation, solutions consulting, or customer success.
Proven track record owning complex, multi-market enterprise rollouts.
Deep hands-on experience with LMS or LXP ecosystems, with desired experience having used and managed the Thrive Platform directly in a previous role before. You know your way around the platform and can pick it up with minimal ramp-up.
Consultative approach to platform configuration, release management, and regional-specific project support.
Strategic regional advocate: capable of identifying support trends and proactively mitigating market-specific risks to ensure continuous improvement.
Proven ability to drive platform adoption and engagement, supporting the customer with targeted campaigns and data-driven insights.
Comfortable building credibility with senior stakeholders and diplomatic enough to challenge them effectively.
Benefits
Unlimited holiday
Thrive Fridays - reduced Friday hours (10:00–15:00) with no internal meetings
Flexible working within core hours (10:00–16:00)
Birthday and Christmas off, plus festive shutdown
Work from anywhere, four weeks a year
Other statutory benefits
At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.
If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!
#LI-Remote #LI-Hybrid
