Regional System Support Specialist
About this role
Company Description
BlueScope Coated Products is one of the largest coil coating companies in the United States, with facilities across the country. With more than four decades of expertise providing painted metal coils and toll processing services for industries in the construction and consumer product markets, we pride ourselves on delivering premium quality, reliable service, and ongoing innovation to our customers.
The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.
- Provide functional and technical support to BlueScope associates
- Provide clear and cordial communication to internal and external customers
- Manage assts, uptime, and performance of networks, machines, and systems as assigned
- Ensure that standard BlueScope hardware and software is being maintained and in working condition as required
- Ensure that all requests are recorded and completed to customer satisfaction
- Document resolutions to requests for future reference
- Recognize and report developing trends in the support process and technologies
Qualifications
Minimum:
- High School diploma or equivalent
- 5 years of relevant work experience including desktop support, network administration, and computer hardware support
- Proficient with PC and server management systems
Preferred:
- Undergraduate degree in computer science or related field
Skills and Competencies:
- Technical Aptitude
- Customer Focus
- Functional/Technical Skills
- Problem Solving
- Action Oriented
- Personal & Technical Learning
- Written & Verbal Communication Skills
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO: Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.