Remediation Manager

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'.   

Our Customer Remediation team is looking for a Remediation Manager. This is a fantastic opportunity to help us transform our approaches and processes, learn new skills and be part of the team that puts things right for customers.  

Mō te Tūranga | About the Role  

We sat down with our Portfolio Leads, and they let us know the following about the role. 

What are the day to day tasks the person in this role will complete? 

• Drive the planning and delivery of customer remediation projects, engaging with colleagues to leverage best practice processes for the Remediation team

• Use your knowledge of financial services products and project management to design, develop and document solutions which put things right for our customers

• Work with our business subject matter experts to translate technical issues into clear, actionable updates for the business and customer centric communications

• Engage and represent remediation to colleagues to ensure they are suitably informed with key information that enables effective customer outcomes

What is your management style? 

Allowing people to deliver to their full potential through autonomy but with consistent support. Remediation is a fast-paced environment and the entire team support each other as we work very collaboratively. 

What is the most challenging thing about this opportunity? 

The Remediation team makes things right for customers if they have suffered financial loss or other detriment as a result of systemic issues. We are a fast-paced team and we are working to influence change without slowing down delivery, this can definitely be challenging.  

What is the most exciting thing about this opportunity? 

There are a lot of great projects to deliver and there is opportunity to own something end to end. I also think it's a great team doing great work with a real appetite to do the best work we can and serve customers brilliantly every day.  

What attributes will this person display in order to be successful in this role? 

• 8 years or more financial services experience with emphasis on process, compliance, risk or remediation. 

• Exceptional project management capability and experience planning and delivering projects at pace in complex, regulated environments

• Strong mathematical, analytical, research and problem-solving skills

• Excellent written communication including governance papers

• Excellent verbal communication and facilitation across senior stakeholders

• Working knowledge and experience with current legislative frameworks (compliance and remediation) in New Zealand and /or Australia. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 04 August 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.