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We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.
Customer Service & Rental Operations
· �� Assist customers with vehicle rental inquiries, reservations, and bookings.
· Explain rental policies, rates, insurance coverage, and terms and conditions.
· Process rental agreements accurately and efficiently.
· Conduct vehicle inspections during pickup and return, documenting vehicle condition.
· Ensure vehicles are clean, roadworthy, and ready for customer use.
· Handle customer concerns and resolve issues professionally and promptly.
· Promote additional products and services to enhance the customer experience.
Fleet Coordination
· Coordinate vehicle availability to maximize fleet utilization.
· Monitor vehicle movements and maintain accurate rental records.
· Report vehicle damages, maintenance requirements, or operational issues promptly.
· Liaise with service and maintenance teams to ensure vehicles remain in optimal condition.
· Assist in coordinating vehicle deliveries and collections when required.
Sales & Business Development
· Identify opportunities to increase rental revenue through upselling and cross-selling.
· Build and maintain positive relationships with individual and corporate customers.
· Follow up on inquiries and reservations to achieve rental targets.
· Support marketing initiatives and promotional campaigns aimed at growing the rental business.
Administrative & Financial Responsibilities
· Process customer payments and prepare daily cash and transaction reports.
· Maintain accurate customer records and rental documentation.
· Ensure compliance with company policies, rental procedures, and insurance requirements.
· Prepare periodic operational and performance reports as required.
· Assist with inventory and fleet-related administrative duties.
