Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
- Check room availability, rates, room types, and booking restrictions.
- Create, modify, confirm, and cancel reservations accurately.
- Communicate hotel rates, packages, facilities, policies, and special offers to guests.
- Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
- Maintain accurate reservation records in the hotel PMS.
- Follow up on tentative bookings and ensure timely confirmation.
- Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
- Process advance deposits and coordinate payment-related requirements as per hotel policy.
- Monitor no-shows, cancellations, amendments, and overbooking situations.
- Promote room upgrades and additional hotel services where appropriate.
- Prepare reservation reports and maintain proper documentation.
- Ensure professional handling of guest complaints and reservation-related issues.
- Follow hotel SOPs and maintain high standards of guest service.
Qualifications
- Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
- 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
- Knowledge of hotel PMS/reservation systems such as Opera or similar software.
- Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
- Good verbal and written communication skills.
- Strong customer-service and interpersonal skills.
- Good knowledge of MS Office and basic computer operations.
- Ability to handle multiple bookings and work under pressure.
- Strong attention to detail and problem-solving skills.
- Willingness to work in shifts, weekends, and holidays as required by hotel operations.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
