About this role
Job Overview: We are seeking a highly proactive and detail-oriented Reservation Officer with at least 3+ years of experience in the tourism industry and/or customer care. The ideal candidate must have prior experience working with lodges, and tourism accommodation, possess basic accounting skills, and demonstrate excellent communication abilities. This role requires a professional who can manage reservations efficiently, ensure accuracy, and deliver a high standard of customer service. Key Responsibilities: Manage and coordinate all reservations, ensuring accuracy and timely responses to client inquiries. Provide exceptional customer service, offering personalized assistance and resolving booking-related issues promptly. Collaborate with lodge teams to confirm availability, special requests, and accurate booking details. Maintain accurate records of reservations and prepare detailed reports for management. Handle payment processing, cancelations, and amendments while adhering to company policies. Ensure all financial transactions related to reservations are recorded accurately, utilizing basic accounting skills. Proactively identify opportunities to enhance customer satisfaction and streamline booking processes. Stay updated on lodge services, offerings, and tourism industry trends to provide valuable recommendations to clients. Requirements Diploma/Degree in Tourism and Hospitality or a related field. At least 3 years of experience in the tourism industry and customer care. Proven experience working with lodges or tourism accommodation is mandatory. Basic accounting skills for handling payment processes and financial records. Strong customer care skills with the ability to build and maintain client relationships. Exceptional attention to detail and accuracy in managing bookings and reporting. Proficiency in using reservation systems and Microsoft Office Suite.
