Resident Support and Outreach Coordinator

About USC

The Residential Education staff at the University of Southern California plays a vital role in shaping the student experience for over 9,500 residents living within USC Housing. Situated in the dynamic heart of Los Angeles—where innovation, culture, and history converge—USC stands at the crossroads of global influence, soon to host the LA 2028 Olympics and other world-renowned events. Within this energetic and prestigious environment, the Resident Support & Outreach Coordinator (RSOC) serves as a full-time professional who helps transform residential spaces into thriving communities. The RSOC is essential to fostering connection, support, and leadership among students, while cultivating a sense of purpose and pride in Trojan life. As a proud member of the Big Ten, USC’s rich traditions, spirited culture, and expansive opportunities provide a powerful backdrop for the RSOC’s work—impacting lives, building community, and advancing the values that define the Trojan Family.  

Residential Support and Outreach Coordinator Job Description

The RSOC plays an integral role in creating a safe and supportive residential community. Under the supervision of the Assistant Director (AD) for Care & Well-being, this position is expected to incorporate the mission, vision, and values of Residential Education into their work.

The RSOC is responsible for facilitating, enhancing, and supporting the well-being of USC Housing residents. This position serves as an initial contact for individuals seeking various well-being services and provides non-clinical case management support. The RSOC works in collaboration with campus and community partners to connect residents with the appropriate resources to meet their academic, professional, personal, and residential needs. This role collaborates with the entire Residential Education department to foster a culture in which all USC Housing residents can thrive.

Essential Duties and Responsibilities include the following:

• Provide case management and related supportive services to USC Housing residents on a wide variety of health, personal, roommate, and/or family emergencies, concerns, and challenges
• Maintain case management database reports, notes, and documents in collaboration with campus partners
• Track, monitor, and maintain case records in a timely manner for residents in need of support
• Respond to concerns in a timely manner to provide consultation, intervention, recommendations, direct communication, and follow-up
• Train and provide on-going consultation and resources to student leaders and other professional staff in relation to crisis management & well-being support
• Establish and maintain positive working relationships with a variety of campus partners and stakeholders
• Assist with outreach and response to large-scale incidents that may impact the residential community
• Review all relevant University reports such as Department of Public Safety (DPS) reports, Trojans Care for Trojans (TC4T), and Housing logs  as they are received
• Assist in the compilation of data and assessment efforts that are used for monthly and annual care statistical reports
• Maintain confidential student records in accordance with the Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA)
• Other duties as assigned by the departmental leadership

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Master’s degree required. Degree in Social Work, Higher Education/Student Affairs or Human Services field is preferred
• Work Experience: Prior work experience in residence life or student affairs/life is desirable
• Leadership Experience: Demonstrate leadership and ability to work effectively with staff and students
• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from students, faculty, staff, and the public.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Residential Education.
• Computer Skills: Advanced MS Word processing, MS Excel or Spreadsheets, MS PowerPoint and MS Access or Database Software. Adept user of Internet, e‐mail, and other office automation systems.

Specific Duties and Responsibilities

Residential Crisis and Care Process Coordination

• Support the AD for Care and Well-being and serve as the point person on assigned residential crisis and care situations in the absence of the AD for Care & Well-being
• Follow crisis protocols to meet the needs of residential students and staff
• Train and provide on-going consultation and resources to student leaders and other professional staff in relation to crisis management & well-being support
• Review all residential student concern records ensuring that staff adheres to established guidelines and provides feedback
• Maintain case management database and develop additional resources
• Help coordinate crisis and care-related reassignments through USC Housing and Residential Education staff
• Develop collaborative and working relationships with key campus partners, including but not limited to: Counseling and Mental Health Services, Campus Support and Intervention, Department of Public Safety, Office of Civil Rights Compliance, Office of Community Expectations, Office of Threat Assessment and Management, Office of the Vice President for Student Life, and the Student Life resource centers
• Maintain confidential student records in accordance with the Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA)
• Submit reports as mandated for compliance with policy and directives as outlined by OCRC and the Office of Youth Protection and Programming

• In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Administrative & Management Responsibilities

• Create and update detailed care reports as appropriate in the case management system
• Log updates in case management database with detailed and timely information
• Participate in a rotating triage shift to provide timely review and response to incoming care reports
• Conduct residential care checks in consultation with AD for Care and Well-being and campus partners
• Participate in short- and long-term planning and development of department goals and objectives
• Participate in updating resource documents and departmental manuals
• Initiate , lead, and implement student-centered well-being initiatives

Student Development Functions

• Incorporate student development theory and knowledge into daily practices and decision‐making
• Provide support, assistance, and referrals to all Residential Education staff as well as residents
• Be available for referral and consultation needs, conflict mediation, crisis intervention, and appropriate follow‐up

Mission-Related Responsibilities

• Foster an environment that supports the departmental, division, and University missions
• Promote belonging through daily practices and policies as well as through outreach and support, programming initiatives, and community building
• Empower residents to participate in and create communities that are inclusive while actively practicing capacity building and resiliency

Professional Development

• Participate in professional development opportunities sponsored by the Office for Residential Education and/or Student Life
• A limited amount of professional development funds may be available annually to attend opportunities supported by individual professional development plans

Departmental Duties

• Attend and participate in Residential Education staff meetings
• Attend regularly scheduled one-on-one meetings with the AD for Care & Well-being
• Participate in ongoing meetings with internal stakeholders
• Represent Residential Education in weekly meetings with campus partners
• Serve on departmental committees
• Participate in recruitment and selection of Residential Education staff
• Attend events and programs sponsored by the department and/or Student Life, including those that periodically occur on weekends and evenings
• Other duties as assigned by the department

The hourly rate range for this position is $33.85 - 38.01. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education
> Master's degree
> Combined experience/education as substitute for minimum education
Minimum Work Experience
> 2 years

Knowledge, Skills and Abilities
Required
> Experience advising a student government and/or students regarding various student services.
> Requires theoretical understanding in the area of student development.
> Strong interpersonal and oral and written communication skills.
> Demonstrated experience in area of residential life including supervision of student staff.
Social Work, Higher Education, Student Affairs, Human Services Perferred
Preferred:
> Prior work experience in residence life or student affairs/life
> Experience with both residence halls and university apartment style living and familiarity with an urban setting.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

                                                  

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$151467.htmld