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Jobs / Customer Service Team Lead in United States of America
17 days ago
Embarkbh·17 days ago
17 days ago

Residential Supervisor

San Jose, United States of AmericaMid · 2-5 years

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About this role

Overview

 

Hourly Pay: $27.00 - $28.00 per hour DOE  

Onsite: 1470 E. Middle Ave. San Martin, CA 95046 

Available Shifts: Full-time

  • Wednesday - Saturday
    • 7:00am - 5:00pm
    • 9:00pm - 7:30am
  • Sunday - Wednesday  
    • 12:00pm - 10:30pm

Looking to make a difference in the lives of young people and be part of an amazing and growing mental health team?.

 

Join us at Embark at our Short-term Residential Treatment Program in San Martin, where Behavioral Health Associates offer guidance and support to adolescents and their families.

 

Serving teen girls and boys (gender fluid) ages 12 – 17, experiencing and struggling with school refusal, anxiety, depression, substance abuse, suicidal ideation and other mental health issues. Pre-teens and teens reside at our Residential Treatment Center in our comfortable family-style residence, where community and interpersonal relationships are fostered and encouraged.

Responsibilities

  • Mentor & develop staff — coach Behavioral Health Associates and strengthen their skills through ongoing guidance.

  • Promote safety — minimize risks and maintain a secure environment for residents and staff.

  • Lead trainings — design and deliver engaging training sessions for Behavioral Health Associates.

  • Oversee room safety checks — ensure room searches are completed thoroughly and documented accurately.

  • Track attendance — maintain clear, timely attendance records for staff and residents.

  • Maintain staffing ratios — monitor and adjust staffing to meet program and regulatory requirements.

  • Ensure JCAHO compliance — complete required documentation promptly and accurately.

  • Run safety drills — conduct monthly fire and earthquake drills to reinforce emergency readiness.

  • Build monthly schedules — develop and manage the staffing schedule to support smooth operations.

  • Participate in treatment planning — attend weekly treatment meetings and complete related documentation.

Qualifications

  • Required:
    • Minimum 1 year of experience in a Supervisor/Manager role with direct reports
    • Minimum 2 years of experience working in behavioral health.
    • High School Diploma or GED is required
    • 21+ years of age or older
    • Able to pass pre-employment drug screen
    • Able to pass criminal investigation background check
    • Current driver's license
    • Ability to perform CPR and First-Aid.
    • Skilled in de-escalating agitated adolescents
  • Preferred
    • One year of experience in a residential setting using relational, experiential, and systemic modalities.
    • Bachelor's degree in psychology, social work or related field.

Benefits

  • Access to an established Mastery Program that offers professional and financial opportunities for professional growth.
  • Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
  • Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
  • Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
  • 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
  • PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
  • Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.

 

Embark is an Equal Employment Opportunity Employer. We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

Embark does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities.

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