Resolution Specialist
Metro Manila, PhilippinesOn-siteFull-timeMid · 2-5 years₹35,000 – ₹40,000/moH1B likely
About this role
Job Summary
The Resolution Specialist is responsible for handling escalated customer concerns, service issues, and complex cases that require thorough investigation and timely resolution. This role ensures customer satisfaction, protects company interests, and works closely with cross-functional teams to resolve issues efficiently while maintaining service quality standards.