Overview
HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.
Position Overview
HealthEdge is on a mission to drive a digital revolution in healthcare. As a Resource Analyst within our Global Professional Services (GPS) Operations team, you will play a critical role in managing, optimizing, and forecasting the utilization of our highly skilled workforce.
Our scope of resources falling under one unified capacity planning is rapidly expanding. This role is essential for ensuring that the right talent is deployed to the right client implementations, advisory services, and custom code delivery teams at the right time. You will work closely with GPS leadership, project managers, sales and account executives and team leads to drive operational efficiency, minimize bench time, and support proactive resource management.
Key Responsibilities
Resource Management & Optimization
- Capacity Planning: Coordinate and maintain unified capacity planning and scheduling data for 1,200+ resources across multiple global business units.
- Staffing Allocation: Evaluate incoming project demands and match them against resource skills, availability, and experience to recommend optimal team structures.
- System Migration Support: Help manage and maintain scheduling databases within SPP/OpenAir and related Professional Services Automation (PSA) tools, ensuring high data accuracy during time-entry and forecasting system alignment.
Data Analytics & Reporting
- Utilization Tracking: Monitor and report on weekly, monthly, and quarterly utilization metrics (billable vs. non-billable) across the organization.
- Forecasting: Identify future resource supply vs. project demand gaps, proactively flagging potential staffing constraints or bench-time risks to GPS team leads.
- Operational Insight: Author clear, trend-focused operational analysis to help leadership make data-driven decisions on hiring, cross-training, and delivery strategies.
Cross-Functional Collaboration
- Global Team Alignment: Partner closely with regional delivery leads and coordinate with international teams (including India-based engineering and operations groups) to balance resource demands.
- HRBP & Finance Partnership: Align with Finance and HR Business Partners to ensure resource allocation matches budgetary guidelines, headcount requests, and ongoing organizational scaling plans.
Required Qualifications & Experience
- Experience: 3–5 years of professional experience in resource coordination, workforce management, or business analyst roles within a software or technology-driven environment (Healthcare IT or SaaS enterprise experiences are highly preferred).
- Tool Proficiency: Proven hands-on experience with PSA (Professional Services Automation) software or enterprise tracking tools (e.g., OpenAir,/Suite Projects Pro NetSuite, FinancialForce, or Mavenlink). High proficiency in advanced Excel (VLOOKUPs, Pivot Tables, data modeling) is required.
- Analytical Skills: Strong analytical capabilities with a keen eye for finding patterns in complex schedules, timesheet tracking data, and forward-looking utilization curves.
- Communication: Exceptional communication and relationship-building skills across time zones. Ability to partner comfortably with executive leaders, Project Managers, and cross-functional teams in a fast-paced environment.
- Adaptability: Comfort working in a fully remote, globally integrated matrix environment where priorities shift iteratively.
Preferred Qualifications
- Prior experience working within a Professional Services or Consulting delivery organization.
- Familiarity with healthcare payer ecosystems or care management terminology (such as HealthRules Payer, GuidingCare, or Wellframe).
- Experience assisting with organizational migrations or scaling resource tracking databases during company mergers/acquisitions.
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
**The annual US base salary range for this position is $94,000 to $99,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
